Our Commitment to Privacy
Cool Events is deeply committed to your right to privacy and safeguarding the personal information you entrust with us. We have very strict privacy policies and we strive to keep your personal and financial information secure.
We will NEVER sell or rent your name, e-mail address or personal information to any third party except to fulfill your order, unless specifically authorized by you.
Only authorized employees may access your information. They are required to adhere to strict privacy policies.
Traffic Data and Information. Cool Events utilizes a number of internal and third party methods to recognize visitor data such as IP addresses and browser settings (Collectively ‘Visitor Data’). Cool Events’s internal servers and software automatically recognizes Visitor Data. No Personal Identifiable Information (as defined below) is revealed in this process. The Site may also use such Visitor Data to compile traffic data about the kind and types of visitors that use the web site at specific intervals (Collectively ‘Traffic Data’).
From time to time, Cool Events may use the standard cookie feature or other industry standard technologies (e.g., web beacons, pixel tags, clear GIFs) of major browser applications and third party providers as well as employ internally developed cookies and tracking code that allows Cool Events to store a small piece of data on a visitor’s computer about the visit to the Cool Events web site. Personally Identifiable Information is not captured in such electronic tools, nor does Cool Events use such electronic tools to mine Personally Identifiable Information.
We may use Traffic Data information to analyze our Web site Traffic but such information is not examined for Personally Identifiable Information. We may also use such Traffic Data to help diagnose problems with our server, to administer our site or to display the content according to your preferences. Traffic and Transaction Information may also be shared with business partners, affiliates, and/or advertisers on an aggregate and anonymous basis.
Personal Information. In order for each customer to access and utilize Cool Events’s products and services, Cool Events requires each customer to provide us with certain personal information (collectively ‘Personally Identifiable Information’). We may combine your information that we have with information we obtain from business partners or third parties to provide you with a better product or Cool Events experience. Personally Identifiable Information is only captured when a visitor signs in to the system and willingly discloses such information to:
Become a registered user of the CoolEvents.com Website
Purchase tickets or admission to an event or venue
Sign-up or subscribe for products or services that we may periodically make available
Participate in a special promotion
Personally Identifiable Information includes, but is not limited to: (i) ‘Contact Data’ (such as your name, address, city, state, zip code, phone number, email address), (ii) ‘Financial Data’ (such as your credit card number, expiration date, verification code), (iii) ‘Demographic Data’ (such as your zip code, education, gender, age), (iv) ‘Unique Identifiers’ (such as your user name, account number, password), and (v) other Optional Data’ (such as your personal preferences, date of birth). Referral data that you submit, such as your friend’s name, email address or other contact information, will be stored and used solely for the intended purpose (e.g., referral, sending a gift and tracking the success of the referral program).
Use of Personal Information. Cool Events, sometimes with third party assistance, may use your Personally Identifiable Information to complete the purchase transaction and to communicate with you about your ticket order, ticket delivery or other inquiry, to verify your identity and process your order and payment through merchant account services, to improve our administrative capabilities, and to analyze our customer demographics to better serve our clients. Your Contact Data may be used to contact you in order to follow up with transactions initiated on the Cool Events web site, respond to inquiries made through the Site, inform you of any changes to the Site and send you additional information about Cool Events or its services. We do not sell or rent Personally Identifiable Information to third parties, except as necessary to provide you with the services we offer. Cool Events does not store customer credit card information on its servers.
In addition, we may disclose your information if:
we receive a subpoena or otherwise to comply with the law,
in connection with a substantial corporate transaction, or in the unlikely event of bankruptcy.
Please note that Contact Data and Traffic Data are used to gather general statistics regarding our customers and visitors respectively, in order to enhance the consumer experience on the web site. We may also use demographic data in a manner that does not identify you specifically or allow you to be contacted but does identify certain criteria about our users in general. For example, we may inform third parties about the number of registered users, number of unique visitors, and the pages most frequently browsed.
We also use Contact Data such as name, physical address and email address to provide special information and promotions regarding our products or in order to contact a customer regarding an order. If you choose to also provide us Optional Data, such information may be used to provide additional services customized to your preferences.
Opting Out. You may choose not to provide us with any Personally Identifiable Information. In this case, you may be able to visit the web site, and contact a representative at Cool Events at [email protected]; however, we cannot process an order without such information.
If you do not wish to receive information and/or promotional materials from Cool Events or from our partners, you may select the appropriate ‘opt-out’ at the time you create your account or may unsubscribe from our mailing list on any one of the promotions or other materials we send to you.
Web Site Areas Beyond Cool Events’s Control. The Site may include interactive forums such as message boards and chat rooms. If you choose to submit content for publication we may publish your screen name and other information as provided by you or to personalize your user experience. Please note that any Personally Identifiable Information disclosed in such areas is public and becomes public information. You should use caution when deciding to disclose your personal information.
Third Party Web sites. Our Site includes links to other Web sites whose privacy practices may differ from those of Cool Events, including co-branded sites or relationships with “powered by” partners or sponsors, E-commerce service providers, job postings, advertisers or links to third-party Internet websites which are not owned or operated by Ticketmaster. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
User Access to and Ability to Update Personally Identifiable Information. You can review and update, or if you desire, remove, your personal account profile (Collectively ‘personal profile’) by accessing your account through the Cool Events web site or by contacting us at [email protected]
Our Commitment To Data Security. We use data security systems to encrypt your personal and financial information to reduce the risk that your information will be obtained by unauthorized persons. Our electronic security measures are complemented by the physical security of our facilities and limited access to certain critical areas, such as our computer locations. However, because of the increasing sophistication of computer hackers and others who would seek to invade our computer systems for the purpose of stealing information, damaging our systems or denying our systems’ ability to operate effectively to safeguard personal and financial information as intended, we make no promises as to the security of personal or financial information in our possession or the impenetrability of our computer systems under unusual circumstances or our computer system’s resilience to future sophisticated attacks.
Lost or Stolen Data. Cool Events has security measures in place to prevent the loss, misuse, destruction and alteration of the information that you provide us or we obtain from you. We will have no liability to you or to any third party arising out of any such loss, misuse, destruction, or alternation.
Information of Minors & Children. We do not target our Website or our products or merchandise for sale on our Website to children, and our Website does not seek to collect contact information from children under the age of 13. If you are under the age of 13, please do not email us, contact our Website, attempt to use our Website, submit information to our Website, or ask us to email you. If you are under the age of 18, you should get permission from a parent or guardian before you email our Website, contact our Website, attempt to use our Website, submit information to our Website, or ask us to email you.
Your California Privacy Rights. If you are a California resident, you have the right to request information about how we share certain categories of personal information with third parties. California law gives you the right to send us a request at a designated address to receive the following information:
the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;
the names and addresses of the third parties that received that information; and
if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.